I'm Lucky Anthony Gaston — a customer service team leader and quality assurance professional with 3+ years in fast-paced BPO environments, now offering my skills as a virtual freelancer.
Practical, dependable support built on real team-leadership and quality-assurance experience.
Day-to-day team management, performance coaching, and escalation handling for support teams of any size.
Structured call/chat auditing, scorecards, and feedback loops that actually move quality metrics.
Voice, chat, and email support for inbound and outbound needs — built on a multi-channel BPO background.
Booking, modification, and cancellation handling, with attention to detail learned on an international hospitality account.
CSAT and KPI monitoring, Excel-based reporting, and process improvement recommendations.
Mentoring new hires through ramp-up, with a track record of supporting agents to hit targets fast.
A quick look at where this experience comes from.
Team Manager, Customer Service
Alorica Teleservices — Amazon US/UK Retail
Oct 2023 – Mar 2026
Reservation Specialist
Teleperformance — Hyatt Hotels & Properties
Mar 2026 – Jun 2026
Looking for more than support services? I work alongside trusted partners who specialize in other areas.
Social media, content creation, video editing, and brand identity for growing businesses.
Visit Quick Scale →Open to full-time or part-time roles. Reach out through either channel below.
Best for quick questions or ongoing project chats.
BusterkeatonOpen to full-time or part-time roles in Team Leadership, Quality Assurance, Customer Service, and Hotel/Travel Reservations.
Email Me